Yorkshire Draincare Ltd**
Last updated: [09/10/2026]
Yorkshire Draincare Ltd we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your data when you use our website, contact us, or request our drainage and plumbing services.
By using our website or providing your information, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide Directly
Name
Email address
Phone number
Address or service location
Details about your enquiry or service request
Any information submitted through our contact forms
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the site
Cookies and tracking data
1.3 Service‑Related Information
During drainage or plumbing work, we may collect:
Property details
Drainage system information
CCTV survey footage
Photographs of work areas (only when necessary for reporting or insurance)
2. How We Use Your Information
We use your information to:
Respond to enquiries
Provide drainage and plumbing services
Arrange bookings and callouts
Send quotes or invoices
Carry out CCTV drain surveys and produce reports
Improve our website and customer experience
Maintain internal records
Comply with legal or regulatory obligations
We do not sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
Contract: To provide services you have requested
Consent: When you submit forms or agree to communication
Legitimate Interest: To operate and improve our business
Legal Obligation: For tax, insurance or regulatory requirements
4. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your data, including:
Secure storage systems
Restricted access
Encrypted communication where applicable
Regular security reviews
We retain personal data only for as long as necessary to fulfil the purpose it was collected for.
5. Sharing Your Information
We may share your information with:
Trusted subcontractors assisting with drainage or plumbing work
Insurance companies (if you request a report or claim)
Payment processors
Legal or regulatory authorities when required
We never share your data for advertising or unrelated purposes.
6. Cookies & Tracking Technologies
Our website may use cookies to:
Improve performance
Analyse visitor behaviour
Enhance user experience
You can disable cookies in your browser settings at any time.
7. Your Rights (UK GDPR)
You have the right to:
Access your personal data
Request corrections
Request deletion
Restrict processing
Object to processing
Request data portability
To exercise these rights, contact us at: TomPay@YorkshireDraincareLTD.com
8. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
We do not knowingly collect personal information from individuals under 16 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Yorkshire Draincare Ltd Email: TomPay@YorkshireDraincareLTD.com Phone: 07548 999 4987